How to Create Authentic Client Relationships in 3 Powerful StepsA few months ago, I visited my local car shop for a tune-up. When I went to pay for the service, I encountered an employee alongside a...
3 Expert Tips on Cultural Etiquette in the WorkplaceMany of my clients travel globally, and oftentimes, cultural norms are at play. We are often unaware of our own culture until we travel...
Are You Prepared For the Cyber-Battlefield of the 21st Century?We’re about to embark on an exciting, albeit dangerous, new reality. We've reached the pre-quantum computing era. Last year, Google...
The Value of Self-Correcting Culture in BusinessA couple of weeks ago, I was at my local gym in San Francisco and I found myself needing to use the ladies room. As I left the ladies'...
Dangers of Making Assumptions About CustomersI recently embarked on the process of hiring a weekly fitness trainer. My motivation was driven by a desire to support my close friend...